Title Conflict and dispute resolution : a guide for practice / Mieke Brandon, Leigh Robertson

Published South Melbourne, Vic. : Oxford University Press, 2007 South Melbourne, Victoria : Oxford University Press, 2007 ©2007

Copies

Location	Call no.	Vol.	Availability
MELB	303.69 Bra/Cad		AVAILABLE
W'PONDS	303.69 Bra/Cad		AVAILABLE
W'BOOL	303.69 Bra/Cad		AVAILABLE

Description xvi, 280 pages : illustrations ; 25 cm regular print Contents Understanding what creates conflict -- Conflict in the workplace in context -- Conflict as catastrophe or catalyst for change -- Processes for handling conflict and their application -- Mediating in the workplace -- Other processes for dispute resolution -- Skills -- Techniques -- Collaborative problem solving and strategies for negotiation -- Challenges for practice -- Practice considerations -- Reflecting in or on practice -- App. 1. Mediation agreement -- App. 2. Ethical guidelines for mediators Summary "Conflict and Dispute Resolution is a guide to understanding the underlying aspects of conflict in small and large organisations. The book comprehensively covers the skills and processes needed by students, trainers, dispute resolution practitioners, managers and employees and other stakeholders who want to deal with conflict more effectively." -- Publisher's website Notes Includes index Bibliography Includes bibliographical references (pages 257-272) and index Audience Textbook for 3rd year undergraduate and postgraduate students in social work and law who are specialising in dispute resolution and mediation Subject Mediation and conciliation, Industrial. Mediation and conciliation, Industrial -- Australia. Mediation -- Australia. Conflict management -- Australia. Dispute resolution (Law) -- Australia. Dispute resolution (Law) -- Textbooks. Mediation. Conflict management. Dispute resolution (Law) Conflict management -- Textbooks. Mediation -- Textbooks. Genre/Form Textbooks. Textbooks. Author Robertson, Leigh, author LC no. 2008378424 ISBN 9780195558425 (paperback)

Other Titles Conflict & dispute resolution : a guide for practice

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