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Book Cover
Author Marabelli, Marco, author

Title Pilot-testing a pediatric complex care coordination service / Marco Marabelli, Sue Newell, Janis L. Gogan
Published London : Palgrave MacMillan UK, 2016


Description 1 online resource : illustrations
Series SAGE Knowledge. Cases
SAGE Knowledge. Cases
Summary This case, based on data collected in a longitudinal field study, presents Dr. Nathalie Major-Cook, a Children's Hospital of Eastern Ontario (CHEO) pediatrician, who in January 2012 was considering what to do about a 2-year grant-funded pilot project, which had provided an innovative patient care coordination service to 23 families of children described as technology-dependent, medically complex and fragile. Convinced that the Complex Care Coordination service is worthwhile, Dr. Major-Cook wants to move it beyond the pilot test phase to a funded, ongoing service. The case situation is a 'cliff hanger,' in that in January 2012, Dr. Major-Cook has not yet learned whether a proposal to fund this as an ongoing service will be approved. If it does not receive approval, she will face the unpleasant task of explaining to parents that this valuable service will end in a few short months. If it does receive approval, several decisions need to be made and actions taken in order to scale the service up, so that it can support about 100 families of technology-dependent, medically complex and fragile children in the region. Dr. Major-Cook also wonders if there is anything else she can do to tip the scales in favor of this decision. The case context is unique and captivating; the young patients under Dr. Major-Cook's care suffer from multiple, and sometimes rare life-threatening diseases. The new Complex Care Coordination model, entailing several new roles and a new way to exchange important information among care providers, was designed to improve the quality of healthcare service delivery, increase parental satisfaction and reduce care costs. Although the project plan specified that an electronic health record would be developed to support coordination among care team members, a fully integrated electronic health record had not yet been implemented. Instead, a 'SPOC' (Single Point of Care) document was made available to every specialist clinician and social service provider who treated the child. The case describes the steps leading to approval of the pilot-test project, the project itself, and its preliminary evaluation
Notes Originally Published InMarabelli, M., Newell, S., & Gogan, J. (2016). Pilot-testing a pediatric complex care coordination service. Journal of Information Technology Teaching Cases, 6, 45-55
Bibliography Includes bibliographical references and index
Notes Description based on XML content
Subject Major-Cook, Nathalie
Children's Hospital of Eastern Ontario.
Pediatrics -- Research -- Case studies
Endowments -- Case studies
Pediatrics -- Research
Genre/Form Case studies
Case studies.
√Čtudes de cas.
Form Electronic book
Author Newell, Sue, author
Gogan, Janis L., author
ISBN 9781526477606