Title Listen to me, listen to you : a step-by-step guide to communication skills / Mandy Kotzman, Anne Kotzman

Edition New expanded ed Published Camberwell, Vic. : ACER Press, ©2008

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Description 1 online resource Contents Cover; Copyright; Contents; How to use this guide; Orientation; Self-esteem; Self-awareness and Self-knowledge; Effective listening; Self-assertion; Managing conflict collaboratively; Reflection and closure; Appendices Summary This step-by-step guide is a companion to the popular Listen to Me, Listen to You: A practical guide to self-awareness, communication skills and conflict management (New Expanded Edition, Penguin Books, 2007). It is designed for use by anyone working in communication skills and personal development training Notes Previous edition: Melbourne : Australian Council for Educational Research, 1995 Print version record In Humanities & Social Sciences Collection. Melbourne, Vic: RMIT Publishing Subject Assertiveness (Psychology) -- Study and teaching Listening -- Study and teaching Self-esteem -- Study and teaching SELF-HELP -- Motivational & Inspirational. SELF-HELP -- Neuro-Linguistic Programming (NLP) SELF-HELP -- Inner Child. SELF-HELP -- Personal Growth -- General. SELF-HELP -- Affirmations. SELF-HELP -- Personal Growth -- Self-Esteem. Assertiveness (Psychology) -- Study and teaching Listening -- Study and teaching Self-esteem -- Study and teaching Form Electronic book Author Kotzman, Anne ISBN 9781441603166 1441603166 9780864318640 0864318642

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