Title The quality library : a guide to staff-driven improvement, better efficiency, and happier customers / Sara Laughlin and Ray W. Wilson

Published Chicago : American Library Association, 2008

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Description 1 online resource (xiv, 144 pages) : illustrations Contents The continuous improvement approach -- Identify library processes and assess their importance and condition -- Standardize the process -- Measure process performance -- Rapidly improve the process -- Manage process improvement throughout the library system Bibliography Includes bibliographical references (pages 137-139) and index Notes Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. http://purl.oclc.org/DLF/benchrepro0212 MiAaHDL Print version record digitized 2011 HathiTrust Digital Library committed to preserve pda MiAaHDL Subject Library administration -- United States Total quality management -- United States Library planning -- United States Customer services -- United States Total quality management. Consumer satisfaction. Library Administration -- methods Total Quality Management Library Services -- organization & administration Program Evaluation Consumer Behavior LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- Administration & Management. Consumer satisfaction Customer services Library administration Library planning Total quality management United States Form Electronic book Author Wilson, Ray W ISBN 9781441618979 144161897X

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