| Description |
1 online resource |
| Contents |
Cover -- Title Page -- Contents -- Foreword -- Preface -- Acknowledgments -- About the Contributors -- Part One Digital Transformation with Dynamics 365 -- Chapter 1 Digital Transformation andthe Case for Change -- Change, Change, Change -- Digital Transformation: Key Drivers -- Digital Transformation: Disrupt or Be Disrupted -- Digital Transformation with Dynamics 365 -- Summing Up -- Notes -- Chapter 2 Capabilities for Transforming Your Business with Dynamics 365 -- A Platform for Change and Transformation -- How to Drive Business Efficiencies -- Data Platform: The Secret Sauce -- Business Process: Simplification, Standardization, and Automation -- Is There a Choice: Cloud or On-Premise? -- Summing Up -- Notes -- Chapter 3 The Power of the Microsoft Platform -- Rise of the Citizen Developer: Improving Productivity with the Power Platform -- Building Custom Apps with Power Apps -- Resources and Community Groups -- Using Power BI to Create a Data-Driven Culture -- Accelerating Organizational Capability and Driving Efficiency -- Moving from Reactive to Proactive with IoT Integration -- Improving Experiences with Chatbots and Natural Language Processing -- Summing Up -- Part Two Blueprint for Executing a Successful Dynamics 365 Project -- Chapter 4 Five Cornerstones of Digital Transformation -- Strategic Shift -- Cultural Shift -- Shift in People's Mindset -- Process Shift -- Governance and Control -- Summing Up -- Notes -- Chapter 5 Program Readiness -- Plan Before You Leap -- Define Program Benefits and Outcomes -- Knowing Your Business Processes -- Pre-Project Communication -- Digital Leadership -- Selecting an Implementation Partner -- Preparation and Readiness Before Program or Project Kick-Off -- Summing Up -- Notes -- Chapter 6 Deep Dive: Organizational Change Management for Dynamics 365 and DX -- Failings of Tactical OCM |
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Why Invest in Strategic OCM Before Starting the Project -- Organization After Implementation and Role Change -- Gain Meaningful Digital Insights for Change -- Embedding Required Cultural Transformation in the Organization -- Measuring User Adoption, Key Performance Indicators, and Benefits Realization -- Measure Benefits Realized Post Go-Live -- Summing Up -- Notes -- Chapter 7 Fundamentals of Executing a Successful Dynamics 365 Project -- Effective Communication -- Importance of Design Thinking, UX Design, and Customer Journey Mapping -- Establishing Clear Design Principles at the Outset -- Shortening Project Timescales Through Empowered Decision Making and Collocated Teams -- Pragmatic Approach to the Agile Implementation of Dynamics 365 -- Incorporating Traditional Planning Approaches with the Flexibility of Agile and Scrum -- Embrace Change: Deliver to Time and Budget -- Summing Up -- Part Three Driving Innovation and Improvements with Dynamics 365 -- Chapter 8 Makers and Shakers of Dynamics 365 Transformation -- Project Charter: Roles and Responsibilities -- Critical Role of the User on a Dynamics 365 Project -- Understanding of Value to Use -- Delivering Value and Getting an Equitable Return -- Why Users Should Create Dynamics 365 Documentation -- Role of Microsoft Customer Success Manager -- Leverage Your Community -- Summing Up -- Notes -- Chapter 9 What Does Post Go-LiveLook Like? -- The Windows: Planning for Operations -- Manage Your Dynamics 365 Operations? -- Best Practices for Dynamics 365 Operations -- Value Add with Continuous Innovation -- Managing Your Product Backlog Post Go-Live -- Summing Up -- Note -- Chapter 10 Dynamics 365 Support and Continuous Improvement -- Recommendation for the Dynamics 365 Business Team -- Recommendations for the Dynamics 365 Application Support Technical Team -- How to Support Dynamics 365 Implementation |
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How to Continuously Improve -- Benefits Realization -- Continuing Culture of Digital Transformation -- Summing Up -- Notes -- Part IV Appendices -- Appendix A Success Enablers for Dynamics 365 Implementation -- Microsoft Lifecycle Services -- Azure DevOps -- Regression Suite Automation Tool -- Power Platform -- How Do Azure DevOps, Lifecycle Services, RSAT, and Power Platform Complement Each Other? -- Notes -- Appendix B Microsoft FastTrack for Dynamics 365 -- Success by Design -- Getting Started with FastTrack -- Index -- EULA |
| Summary |
The dramatic events of 2020 have clarified the urgent need for digital transformation in countless organizations. The rise of remote work and the rapidly increasing use of cloud technologies are just two drivers of the relentless pace of digital disruption. Despite this, many companies remain underequipped or hesitant to embrace digital transformation. Understanding the key drivers of change and leveraging the powerful capabilities from technologies with a collaborative platform can aid an organization to prepare for digital transformation. Building a Digital Future provides a clearly defined roadmap for executing this change with Microsoft Dynamics 365. Firms of all types and sizes will learn how Microsoft Dynamics 365 can help them: achieve competitive advantages for their business reduce the time needed to effect change by automating time-consuming tasks drive innovation and improvements through an evergreen system post implementation Each chapter of this book is curated with best practices, compelling customer examples, pitfalls to avoid, and salient points to remember. Building a Digital Future enables organizations to truly embrace the benefits of digital transformation by anchoring Microsoft Dynamics 365 at the core of their business. Perfect for any business leader looking for a one-stop and comprehensive playbook for transforming their business into a digital powerhouse with Dynamics 365 |
| SUBJECT |
Microsoft Office. http://id.loc.gov/authorities/names/n94101591
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Microsoft Dynamics 365
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Microsoft Office fast |
| Subject |
Leadership.
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Management information systems.
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Strategic planning.
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Business planning -- Computer programs
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Customer services -- Computer programs
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Leadership
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Management Information Systems
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Business planning -- Computer programs
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Leadership
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Management information systems
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Strategic planning
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| Form |
Electronic book
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| ISBN |
9781119747161 |
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1119747163 |
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