Ch. 1. Introduction: the social construction of occupational stress -- ch. 2. Theorising occupational stress -- ch. 3. The popular and pragmatic: how research into occupational stress attains the status of knowledge -- ch. 4. Research strategy -- ch. 5. Restructuring and the creation of occupational stressors in a corporatised ambulance service -- ch. 6. 'Problems with management'; management and the creation of occupational stressors in an Australian ambulance service -- ch. 7. Political, economic and cultural dimensions of traumatic stressors and the stressor of emotion work -- ch. 8. Conclusion