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Book Cover
Author Stahl, Michael J.

Title Management : total quality in a global environment / Michael J. Stahl
Published Cambridge, Mass. : Blackwell Business, 1995


Location Call no. Vol. Availability
 MELB  658.562 Sta/Mtq  AVAILABLE
Description xxx, 546 pages : illustrations (some color) ; 25 cm
Contents Pt. 1. Management Today. 1. Managers and Organizations Today. 2. The Evolution toward Total Quality Management. 3. International Competition and Management. 4. Managerial Ethics and Corporate Social Responsibility -- Pt. 2. Planning and Strategic Management for Customer Value. 5. Decision Making, Problem Solving, and Continuous Improvement. 6. Corporate and Competitive Strategy. 7. Total Quality and Customer-Value Strategy -- Pt. 3. Organizing for Total Quality. 8. Organizational Structure and Design. 9. Managing Human Resource Systems. 10. Organizational Culture and Change -- Pt. 4. Behavioral Processes. 11. Leadership. 12. Motivation for Total Quality. 13. Communication. 14. Teams and Groups -- Pt. 5. Control and Systems Improvement. 15. Statistical and Other Quality Tools for Systems Improvement. 16. Management Information Systems. 17. Managing Technology and Technological Change. 18. Operations Management for Control and Improvement
Analysis Quality control
Notes Includes bibliographical references and Indexes
Bibliography Includes bibliographical references and indexes
Subject Competition, International.
Total quality management.
Total quality managementCompetition -- International
LC no. 94015348
ISBN 1557866104 (hbk)
1557866112 (paperback)
Other Titles Management, total quality in a global environment
Management, total quality in a global environment