Historical foundations of KM -- KM : a self-regulating social system -- The technology and processes subsystem -- Knowledge processes and policy directives -- Principles and processes in implementing KM -- Building a collaborative learning culture -- KM and organizational learning -- KM and innovation in government -- Knowledge management in the public sector -- The public-sector chief knowledge officer -- Knowledge management at NASA / Edward Hoffman, Jon Boyle, and Anthony J. Maturo -- KM at the army's communications-electronics command / Susan L. Kappi -- KM at the Virginia Department of Transportation / Maureen L. Hammer -- Conclusion : knowledge management's role in the drive to transform government
Summary
Introduces public management students and government and nonprofit administrators to the practices of Knowledge Management. This book focuses on knowledge management techniques in government agencies, and it covers such concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information
Bibliography
Includes bibliographical references (pages 291-302) and index
