| Description |
1 online resource (306 p.) |
| Contents |
Cover -- Title Page -- Copyright -- Contents -- Foreword -- Preface: How to Handle Herculean Tasks -- Nemean Lion -- Lernaean Hydra -- Ceryneian Hind -- Erymanthian Boar -- Augean Stables -- Stymphalian Birds -- Cretan Bull -- Mares of Diomedes -- Hippolyta's Belt -- Cattle of Geryon -- Golden Apples of Hesperides -- Cerberus -- Acknowledgments -- About the Author -- Introduction: The Mission and the Vision -- Accidental CIO -- Servant Leadership -- German Omen -- The Mission -- The Vision -- Fail Fast -- Part One Legacy -- Chapter 1 How to Deal with Legacy Systems -- Introduction |
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The Y2K Scare -- Legacy of ITD -- Chapter 2 How to Deal with Data Centres -- Introduction -- Evolution of Data Centres -- DC and BC-DR -- Chapter 3 How to Deal with Data -- Introduction -- Flow of Info -- MDM -- Data Management -- Top Tips -- Part Two Information -- Chapter 4 How to Handle Info Overload -- Introduction -- Role of a CIO -- Knowledge Management -- Top Tips -- Chapter 5 How to Optimise Outsourcing -- Introduction -- Infra Outsourcing -- Case Studies -- Top Tips -- Chapter 6 How to Plan for Effective BC-DR -- Introduction -- Business Disruption Plan -- Managing Projects -- Top Tips |
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Part Three Motivation -- Chapter 7 How to Motivate and Mentor Your Staff -- Introduction -- Costing of Talent -- Mentoring Metrics -- Top Tips -- Chapter 8 How to Train and Certify Your Staff -- Introduction -- Formal Skillsets -- Certification -- Training Roadmap -- Top Tips -- Chapter 9 How to Resolve Conflicts Amicably -- Introduction -- Analysing Conflicts -- Solving Problems -- The Aikido Way -- Part Four Change -- Chapter 10 How to Ensure Good Governance -- Introduction -- QMS -- Certifications -- Chapter 11 How to Help Your End Users -- Introduction -- Support Your Users |
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Help Desk Issues -- Top Tips -- Chapter 12 How to Handle Change -- Introduction -- Agent of Change -- The Journey -- Top Tips -- Part Five Innovation -- Chapter 13 How to Foster Innovation -- Introduction -- Fostering Innovation -- Digital Divide -- Top Tips -- Chapter 14 How to Manage Big Data -- Introduction -- Big Data Analytics -- Top Tips -- Chapter 15 How to Ensure Enterprise Security -- Introduction -- CIA Triad -- Deep Defence -- Top Tips -- Part Six Future -- Chapter 16 The Future of Money -- Introduction -- Banking on Data -- Chapter 17 The Future of Work -- Introduction |
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The Evolution of Work -- A Tale of Two Countries -- Chapter 18 Why Ethical AI Matters -- Introduction -- Statistical Discrimination -- Autonomous and Intelligent Systems -- Some Frameworks for Ethical AI -- Conclusion -- Epilogue: Innovating in the Trenches -- Index -- EULA |
| Summary |
"This is a "how to" book for the next generation of CIOs, CTOs, and other leaders who work in and with technology. It includes practical tips, case-studies, and personal insights from Singapore's first CIO. It also has guest chapters on the Future of Work, the Future of Money, and Lessons from the current Covid-19 crisis. The book is divided into six parts: management of legacy information and telecommunications technology (ICT) issues, information overload, motivation and mentoring, change management, fostering innovation, and the future (of money, work and AI). It will have a foreword written by Dr Tan Chin Nam, the father of civil computerization in Singapore"-- Provided by publisher |
| Notes |
Description based upon print version of record |
| Subject |
Information technology -- Management.
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Information technology -- Singapore -- Management
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Information technology -- Management
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Singapore
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| Form |
Electronic book
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| ISBN |
9781119797418 |
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1119797411 |
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