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Subjects (1-5 of 5)
Customer services -- Information technology
2
Book
2006

Knowledge transfer in enterprise IT support provision using web-based self-service


Cooper, Vanessa A

[Place of publication not identified] : [publisher not identified], 2006

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Location Call no. Vol. Availability
 MELB  658.812 Coo/Kti  AVAILABLE
3
Book
2007

Self-service technologies and consumer complaining behaviour : an empirical investigation


Robertson, Nichola

[Place of publication not identified] : [publisher not identified], 2007

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Location Call no. Vol. Availability
 MELB  658.812 Rob/Sst  AVAILABLE
4
E-book
2015

Service computing : concept, method and technology


Wu, Zhaohui, author

Amsterdam : Morgan Kaufmann, [2015]

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