Title Service level management using IBM Tivoli Service Level Advisor and Tivoli Business Systems Manager / [Edson Manoel and others]

Edition 1st ed Published Austin, TX : IBM, International Technical Support Organization, ©2004

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Description 1 online resource (xvi, 546 pages) : illustrations illustration Series IBM redbooks IBM redbooks. Notes "December 2004." "SG24-6464-00." Bibliography Includes bibliographical references and index Notes English Print version record SUBJECT Tivoli Business Systems Manager. http://id.loc.gov/authorities/names/n2004064049 IBM Tivoli service level advisor. http://id.loc.gov/authorities/names/n2003030284 IBM Tivoli service level advisor fast Tivoli Business Systems Manager fast Subject Business -- Data processing -- Management Electronic commerce -- Management Information technology -- Management. Service-level agreements. Business -- Data processing -- Management Electronic commerce -- Management Information technology -- Management Service-level agreements Form Electronic book Author Manoel, Edson. International Business Machines Corporation. International Technical Support Organization ISBN 073849173X 9780738491738

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