Title Modeling users' experiences with interactive systems / Evangelos Karapanos

Published Berlin ; New York : Springer, ©2013

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Description 1 online resource Series Studies in computational intelligence, 1860-949X ; 436 Studies in computational intelligence ; 436. Contents Introduction -- Personal Attribute Judgments -- Analyzing Personal Attribute Judgments -- User Experience Over Time -- iScale: Studying Long-Term Experiences through Memory -- A Semi-Automated Approach to the Content Analysis of Experience Narratives -- Conclusions Summary Over the past decade the field of Human-Computer Interaction has evolved from the study of the usability of interactive products towards a more holistic understanding of how they may mediate desired human experiences. This book identifies the notion of diversity in usersʼ experiences with interactive products and proposes methods and tools for modeling this along two levels: (a) interpersonal diversity in users' responses to early conceptual designs, and (b) the dynamics of usersʼ experiences over time. The Repertory Grid Technique is proposed as an alternative to standardized psychometric scales for modeling interpersonal diversity in usersʼ responses to early concepts in the design process, and new Multi-Dimensional Scaling procedures are introduced for modeling such complex quantitative data. iScale, a tool for the retrospective assessment of usersʼ experiences over time is proposed as an alternative to longitudinal field studies, and a semi-automated technique for the analysis of the elicited experience narratives is introduced. Through these two methodological contributions, this book argues against averaging in the subjective evaluation of interactive products. It proposes the development of interactive tools that can assist designers in moving across multiple levels of abstraction of empirical data, as design-relevant knowledge might be found on all these levels. Foreword by Jean-Bernard Martens andClosing Note by Marc Hassenzahl Analysis Engineering Multimedia systems Artificial intelligence Computational Intelligence Multimedia Information Systems Bibliography Includes bibliographical references Notes English Subject Human-computer interaction -- Research User interfaces (Computer systems) Ingénierie. User interfaces (Computer systems) Form Electronic book ISBN 9783642310003 3642310001 3642309992 9783642309991

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