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Book Cover
Author Konschak, Colin B

Title Consumer-centric healthcare : opportunities and challenges for providers / Colin B. Konschak and Lindsey P. Jarrell
Published Chicago, Ill. : Health Administration Press, ©2011


Description 1 online resource (xiii, 218 pages)
Series ACHE management series
Management series (Ann Arbor, Mich.)
Contents The transparent provider -- Information technology goes mobile -- Personal health records -- Consumer-driven health plans -- Concierge and retail medicine -- Telemedicine -- Globalization -- Social media -- Targeted marketing to consumers -- Converting patients to customers -- Visions for the future
Summary Patients are not passive recipients of care. They are active customers. And successful healthcare providers understand that the customer is king
Consumer-Centric Healthcare: Opportunities and Challenges for Providers is an easy-to-follow blueprint for understanding and adapting to consumerism. Each chapter explores key trends and outlines the implications for your organization. The authors focus on growth opportunities and provide the resources you need to start implementing change
The book is filled with practical strategies, examples from leading organizations, tips and insights, Web links, and suggestions for further reading. --Book Jacket
Bibliography Includes bibliographical references and index
Notes Print version record
Subject Medical care -- United States -- Marketing
Preferred provider organizations (Medical care) -- United States -- Marketing
Health maintenance organizations -- United States -- Marketing
Patient satisfaction -- United States
Patient satisfaction.
Delivery of Health Care -- organization & administration
Community Participation
Marketing of Health Services
Patient Satisfaction
Health maintenance organizations -- Marketing
Medical care -- Marketing
Patient satisfaction
Preferred provider organizations (Medical care) -- Marketing
SUBJECT United States
Subject United States
Form Electronic book
Author Jarrell, Lindsey B
ISBN 9781567934304