1. Organisations and their management -- 2. The health services: their macrostructure and microstructure -- 3. Managing care in nursing: conflicting philosophies? -- 4. Purchasers and providers: the 'internal market' explained -- 5. Decision making and problem solving -- 6. Change in the NHS: strategies and prospects -- 7. Financing the National Health Service: a financial director's perspective -- 8. Human resource management within the NHS -- 9. Quality and standards
Summary
Addresses the following issues : How do you identify quality service? What are devolved budget? How do they relate to clinical procedures? How to implement change? Who has responsibility for meeting the health needs of a loacl population? What are the implications of the Patient's charter?
