pt. I. The high cost of losing intellectual capital -- The landscape of lost knowledge -- Diagnosing the strategic impacts of lost knowledge -- A strategic framework for action -- pt. II. Evaluating knowledge retention practices -- Developing an HR infrastructure for knowledge retention -- Improving the transfer of explicit knowledge -- Transferring implicit and tacit knowledge -- Applying IT to capture, store, and share intellectual capital -- After the knowledge is gone -- pt. III. Implementing retention strategies -- Stemming the flow of lost knowledge : stories of early adopters -- Launching knowledge retention initiatives : principles for action -- Overcoming organizational barriers to knowledge retention -- Creating the future : thinking strategically about knowledge retention
Summary
Addressing one of the most vital management problems of the coming years, this book asks how organisations can transfer the stores of knowledge & experience from older workers to the next generation. As the workforce ages, so this dilemma is becoming more acute
Bibliography
Includes bibliographical references (pages 227-242) and index
