| Description |
1 online resource (xix, 336 pages) |
| Contents |
Cover; Contents; Acknowledgments; Permissions; Introduction; CHAPTER 1: Effective Hiring and Selection; 1: Establishing Your Brand: Social Network Outreach, Recruitment Brochures, and Adding New Life to Your Recruitment Advertising Campaigns; 2: Becoming an Employer of Choice: An Investment Worth Considering; 3: Direct Sourcing: Alternatives and Options for Proactive Candidate Outreach; 4: Effective Telephone Screening Calls: An Incredible Time Saver for Initial Contact; 5: Identifying Candidates Who Stand Out Among Their Peers: Criteria to Help You Define the Best and Brightest Talent |
|
6: A Twist on Traditional Interviewing Questions: The "Career Coaching" Approach to Getting Inside Candidates' Heads and Hearts7: Achievement-Anchored and Holistic Questions: Cutting to the Chase; 8: Hiring in Our Own Image: Likability Equals Compatibility; 9: The Critical Importance of Reference Checks (and Scripts to Help You Maximize Each Call); 10: Making the Offer and Closing the Deal: Don't Flinch at the Finish Line; 11: Effective Onboarding to Maximize the Chances of Initial Success and Create True Believers; CHAPTER 2: Effective Leadership and Outstanding Communication |
|
12: The Nature of Positive, Constructive Communication13: The Art of Successful Communication: Guidelines to Help Your Message Soar; 14: Human Nature: The Path of Least Resistance Is Avoidance; 15: Mediating Employee Disputes and Communication Breakdowns: The Strategy Behind Constructive Confrontation; 16: Bearing Bad News: The Creative Art of Give and Take; 17: Staff Meeting Tune-Ups: Upgrade Your Group Communication to Strengthen Team Performance; 18: Leadership SOS: Effective and Successful Turnaround Strategies for Failing Teams |
|
19: Addressing Uncomfortable Workplace Situations and Personal Style Issues20: Situational Coaching: How Do You "Coach Someone to Normal"?; 21: The Danger of "Off-the-Record" Conversations and Over-Promising Confidentiality; 22: Special Circumstances: From Coaching and Mentoring to Verbal Warnings-Communicating with Skillful Aplomb; CHAPTER 3: The Importance of the Written Record; 23: "Document, Document, Document:" Heightening Awareness of the Record You're Creating; 24: Performance Reviews: The 800-Pound Gorilla in the Room |
|
25: Performance Reviews: Dealing Effectively with Incorrectly Assigned Individual Grades26: Performance Reviews: Correcting for Grade Inflation Across Your Department, Division, or Company; 27: Workplace Investigations: Understanding Your Role and Knowing Your Limits; 28: Workplace Investigations: Harassment, Discrimination, and a Cautionary Tale; 29: Effectively Invoking Attorney-Client Privilege; 30: The "E" in Email Stands for "Evidence"; 31: Progressive Discipline: Appropriate Documentation for Addressing Substandard Job Performance and Attendance Issues |
| Summary |
Now in this accessible and practical playbook, HR expert and author Paul Falcone shows readers how to: Identify the best and the brightest talent Hire for organizational compatibility Communicate constructively Address uncomfortable workplace situations Create an environment that motivates Retain restless top performers Reengage your team after a layoff or during times of adversity Skillfully conduct performance reviews Take corrective action Sidestep litigation landmines Delegate in a way that develops your staff And much, much more |
| Bibliography |
Includes bibliographical references and index |
| Notes |
English |
|
Online resource; title from digital title page (viewed on May 09, 2016) |
| Subject |
Employee selection.
|
|
Employee retention.
|
|
Personnel management.
|
|
Leadership.
|
|
BUSINESS & ECONOMICS -- Industrial Management.
|
|
BUSINESS & ECONOMICS -- Management.
|
|
BUSINESS & ECONOMICS -- Management Science.
|
|
BUSINESS & ECONOMICS -- Organizational Behavior.
|
|
Employee retention
|
|
Employee selection
|
|
Leadership
|
|
Personnel management
|
| Form |
Electronic book
|
| LC no. |
2015045222 |
| ISBN |
9780814436707 |
|
0814436706 |
|
9781523106660 |
|
1523106662 |
|
