Introduction -- PART I: DISHONESTY: A MAJOR BUSINESS AND SOCIAL PROBLEM: An overall look -- Initial steps -- Screening options -- The candidate's advantage -- PART II: THE LEGALITIES AND CONFUSION SURROUNDING EMPLOYMENT: The real problem in employment -- Who is actually running human resources -- Legal and illegal questions -- PART III: HONESTY: THE BEST POLICY: The application and interview -- Spotting liars -- Speeding up reference checking -- PART IV: SEARCHING PUBLIC RECORDS: Why public records searches are necessary -- Spotting criminals and troublemakers -- PART V: TECHNIQUES THAT WORK: Effective reference checking -- Reference-checking techniques -- Reference checklists and questions -- Handling the rejected applicant -- PART VI: CREATIVITY: THE KEY TO SUCCESS: Improving performance in your organization -- Companywide hiring standards -- Appendix A: Process summary and sample telephone script -- Appendix B: National credit-reporting agencies
