The IT outsourcing phenomenon -- Risk mitigation and the relationship advantage in IT outsourcing -- Global relationship management at Xerox Corporation -- Relational dynamics at British Aerospace -- Alliance management at British Petroleum Exploration -- Relationship management in selective outsourcing at ESSO -- ITNet -- Strategic partnering in public sector IT outsourcing -- Relatioship Management -- The relationship advantage as practice
Summary
An insight for both practitioners and academics on how to achieve a relationship advantage, this text examines five case studies, identifying the key dimensions of an outsourcing relationship
