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Author
Leece, Brendan, (E. ON, Germany)
Title
Customer centred transformation at E. ON / Brendan Leece
Published
London : Henry Stewart Talks, 2018
Click on the following:
HSTalks Business & Management Collection
Copies
Description
1 online resource (1 streaming video file (20 min.) : color, sound)
Series
Business & management collection, 2056-4570
Henry Stewart talks. Business & management collection
Contents
Changes in the providing of services for customers -- Net promoter system (NPS) -- The ABC method -- Adopting to a new cultural in customer service
Notes
Animated audio-visual presentation with synchronized narration
Extended-form case study
Title from title frames
Subject
E.ON (Firm)
SUBJECT
E. ON (Firm) fast (OCoLC)fst00773003
Subject
Consumer satisfaction.
Customer loyalty.
Customer relations.
Electric utilities -- Customer services
Energy industries -- Customer services
Gas industry -- Customer services
Success in business.
Consumer satisfaction.
Customer loyalty.
Customer relations.
Electric utilities -- Customer services.
Energy industries -- Customer services.
Gas industry -- Customer services.
Success in business.
Form
Streaming video
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