Title Customer centred transformation at E. ON / Brendan Leece

Published London : Henry Stewart Talks, 2018

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HSTalks Business & Management Collection

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Description 1 online resource (1 streaming video file (20 min.) : color, sound) Series Business & management collection, 2056-4570 Henry Stewart talks. Business & management collection Contents Changes in the providing of services for customers -- Net promoter system (NPS) -- The ABC method -- Adopting to a new cultural in customer service Notes Animated audio-visual presentation with synchronized narration Extended-form case study Title from title frames Subject E.ON (Firm) SUBJECT E. ON (Firm) fast (OCoLC)fst00773003 Subject Consumer satisfaction. Customer loyalty. Customer relations. Electric utilities -- Customer services Energy industries -- Customer services Gas industry -- Customer services Success in business. Consumer satisfaction. Customer loyalty. Customer relations. Electric utilities -- Customer services. Energy industries -- Customer services. Gas industry -- Customer services. Success in business. Form Streaming video

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