This case study presents a scenario about Mr. David Miller, a US born and educated Hotel General Manager (HGM), receiving an offer to become a general manager of a luxury hotel in Dubai. Although it appears to be a good stepping stone for him, David has some concerns in relation to his career goals, the hotel in Dubai, the hotel industry in Dubai and the Middle East. The case study aims to generate discussions about how hotel companies can train their managers to develop and lead a cross-cultural teams and how they deal with cross-cultural challenges
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Originally Published InOkumus, F. (2011). Hotel General Manager Position in Dubai. Journal of Hospitality & Tourism Cases, 1(1), 7-11
