Ch. 1. Overview of the ADR Universe -- Ch. 2. The Mediation Process -- Ch. 3. Mediator Skills -- Ch. 4. Getting to the Mediation Table -- Ch. 5. Preparation for the Mediation -- Ch. 6. Beginning the Mediation --Ch. 7. Neutrality -- Ch. 8. Identification of Issues and Interests -- Ch. 9. The Negotiation Process -- Ch. 10. Finding a Resolution -- Ch. 11. Confidentiality --Ch. 12. The Mediated Agreement -- Ch. 13. Closure and Follow-Up -- Ch. 14. Ethical Considerations -- Ch. 15. Quality Control -- Ch. 16. Specialized Applications of Mediation -- Ch. 17. Preventative and Creative Uses of Mediation: Derivative, Combined and Hybrid Processes --App. A. Materials for Mediation Role Plays -- App. B. Code of Professional Conduct -- App. C. Joint Code --App. D. National Standards for Court-Connected Mediation Programs
Notes
Teacher's manual issued in series: American casebook series
