Understanding what creates conflict -- Conflict in the workplace in context -- Conflict as catastrophe or catalyst for change -- Processes for handling conflict and their application -- Mediating in the workplace -- Other processes for dispute resolution -- Skills -- Techniques -- Collaborative problem solving and strategies for negotiation -- Challenges for practice -- Practice considerations -- Reflecting in or on practice -- App. 1. Mediation agreement -- App. 2. Ethical guidelines for mediators
Summary
"Conflict and Dispute Resolution is a guide to understanding the underlying aspects of conflict in small and large organisations. The book comprehensively covers the skills and processes needed by students, trainers, dispute resolution practitioners, managers and employees and other stakeholders who want to deal with conflict more effectively." -- Publisher's website
Notes
Includes index
Bibliography
Includes bibliographical references (pages 257-272) and index
Audience
Textbook for 3rd year undergraduate and postgraduate students in social work and law who are specialising in dispute resolution and mediation