Title Bringing user experience to healthcare improvement : the concepts, methods and practices of experience-based design / Paul Bate and Glenn Robert ; foreword by Lynne Maher

Published Oxford : Radcliffe Publishing, [2007] Oxford : Radcliffe Pub., [2007] ©2007 ©2007

Copies

Location	Call no.	Vol.	Availability
MELB	362.068 Bat/Bue		AVAILABLE

Description xi, 207 pages : illustrations ; 25 cm regular print Contents Pt.1 Concepts -- Pt.2 Methods -- Pt.3 Practices Summary "By exploring the underlying concepts, methods and practices of EBD, this guide offers a unique approach to healthcare customer satisfaction. It offers recommendations for the future and many interesting points for discussion." "It will be of great interest to health and social care management, particularly directors of service improvement in hospitals and directors of nursing, health and social care policy makers, and shapers. Quality improvement, and organisational development specialists in healthcare, patient groups and associated national organisations will find the book inspirational."--BOOK JACKET Notes Formerly CIP. Uk Bibliography Includes bibliographical references and index Subject Health planning. Health services administration. Delivery of Health Care -- organization & administration. Delivery of Health Care -- methods. Health Care Reform -- methods. Health Care Reform -- organization & administration. Patient Satisfaction. Delivery of Health Care -- methods. Delivery of Health Care -- organisation and administration Health Care Reform -- methods. Health Care Reform -- organisation & administration Patient Satisfaction. Author Robert, Glenn, 1969- author ISBN 1846191769 (paperback) 9781846191763 (paperback)

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