Geriatrics -- Customer services : NEVCO conference series. Exceptional customer service skills is as easy as managing expectations / presented by Liz Barlowe ; producer, Scott Rouse
2013
1
Customer services -- Germany : Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst and Karen Shire
Customer services -- Japan. : Corporate culture, customer orientation and innovativeness in Japanese firms : a quadrad analysis / Rohit Deshpande, John U. Farley, Frederick E. Webster
Library science -- Customer services. : Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little
Customer services -- Management -- Handbooks, manuals, etc. : The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming
1999
1
Customer services -- Management -- Humor : What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher
Customer services -- Management -- Research : Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen
Offshore outsourcing -- Customer services. : Multi-national and intercultural services organisations and the integration in front of global clients / Christoph O.-Ph. Freiherr von Gamm