Limit search to available items
Book Cover
E-book
Author Gallagher, Richard S.

Title What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher
Published New York : American Management Association, ©2008

Copies

Description 1 online resource (xiv, 111 pages) : illustrations
Contents Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author
Summary An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!
Notes Includes index
English
Print version record
Subject Customer services -- Humor
Customer services -- Management -- Humor
Customer relations -- Humor
BUSINESS & ECONOMICS -- Customer Relations.
Customer relations
Customer services
Customer services -- Management
Genre/Form Humor
Form Electronic book
ISBN 9780814410561
0814410561
1281757977
9781281757975
9786611757977
661175797X