| Description |
1 online resource (20 pages) : tables |
| Series |
Human resource management online (text) |
| Summary |
This case describes the work culture at Four Seasons Hotels Inc. (Four Seasons), a Toronto-based global luxury hotel chain and resorts. Since its inception in 1960, Four Seasons had created a niche for itself with its focus on providing exceptional and personalized service to the guests. Four Seasons was committed to providing its guests with value added service and hassle-free stays. The Four Seasons culture was personified by its employees who shared the common goal of offering excellent service to customers. From the time Four Seasons opened its first hotel, its work culture was based on trust and mutual respect and it allowed employees to flourish and succeed. For the management, employee satisfaction was as important as guest satisfaction. Four Seasons gained recognition for its quality service and also featured for eleven consecutive years (1998-2008) on the Fortune Magazine's '100 Best Companies to Work for' in the USA. The case examines a few elements of Four Seasons' work culture and how these have contributed to its business success and to making it a great place to work. The case concludes with the future prospects of Four Seasons and the issues and challenges faced by Isadore Sharp, CEO, as he planned to grow further by expanding across new locations |
| Notes |
Case code: HROB116 |
|
Title from resource description page (viewed May 26, 2015) |
| Bibliography |
Includes bibliographical references (page 19) |
| Notes |
In English |
| Subject |
Four Seasons Hotels & Resorts -- Customer services -- Case studies
|
| SUBJECT |
Four Seasons Hotels & Resorts. fast (OCoLC)fst00723119 |
| Subject |
Corporate culture -- Case studies
|
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Customer services -- Case studies
|
|
Personnel management -- Case studies
|
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Corporate culture.
|
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Customer services.
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Personnel management.
|
| Genre/Form |
Case studies.
|
| Form |
Electronic book
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