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Subjects (1-2 of 2)
Electronic commerce -- Customer services -- Management.
1
Book
2000

A conceptual framework for understanding e-service quality : implications for future research and managerial practice


Zeithaml, Valarie A.

Cambridge, Mass. : Marketing Science Institute, [2000]

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Location Call no. Vol. Availability
 WATERFT BUSINESS  658.8 Zei/Cff  AVAILABLE
2
Book
2007

Self-service technologies and consumer complaining behaviour : an empirical investigation


Robertson, Nichola

[Place of publication not identified] : [publisher not identified], 2007

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Location Call no. Vol. Availability
 MELB  658.812 Rob/Sst  AVAILABLE
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