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Subjects (1-5 of 5)
Computer industry -- Customer services -- Management
1
2016
Creating a Customer-Focused Help Desk
Hiles, Andrew Hon FBCI, EIoSCM
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Electronic Resources
2
1999
Help desk practitioner's handbook
Czegel, Barbara, 1953-
New York : John Wiley, [1999]
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W'PONDS
004.068 Cze/Hdp
AVAILABLE
3
2016
Management von Service-Level-Agreements : Methodische Grundlagen und Praxislösungen mit COBIT, ISO 20000 und ITIL
Scholderer, Robert, author
2., aktualisierte und erweiterte Auflage
Heidelberg : Dpunkt.verlag, [2016]
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Electronic Resources
4
2017
The practical guide to world-class IT service management
Smith, Kevin J., author
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MELB
338.47004 Smi/Pgt
AVAILABLE
5
1998
Running an effective help desk
Czegel, Barbara, 1953-
Second edition
New York : Wiley Computer Pub., [1998]
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W'PONDS
004.0688 Cze/Rae 1998
AVAILABLE
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