Title Integrating service strategy in the manufacturing company / Hervé Mathe, Roy D. Shapiro

Edition First edition Published London ; New York : Chapman & Hall, 1993

Copies

Location	Call no.	Vol.	Availability
MELB	658.812 Mat/Iss		AVAILABLE

Description viii, 237 pages : illustrations ; 26 cm Bibliography Includes bibliographical references (pages [227]-230) and index Subject Business enterprises -- Customer services. Customer services. Manufactures -- Customer services. Service industries -- Management. Author Shapiro, Roy D. LC no. 92042178 ISBN 0412467801 (acid-free paper)

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