Limit search to available items
Book Cover

Title Providing customer-oriented services in academic libraries / edited by Chris Pinder and Maxine Melling
Published London : Library Association Publishing, 1996


Location Call no. Vol. Availability
 W'PONDS  021.7 Pin/Pco  AVAILABLE
Description xviii, 187 pages
Contents Customers and academic library services : an overview / Chris Pinder -- Defining the customer's requirements for quality / Maxine Melling -- Promoting the library service / Gavin Rea -- User empowerment : striking back for the customers of academic libraries / Philip Payne -- Organizing libraries for customers / Robert Bluck -- The IT literate user / Janet Peters -- Staff training : developing a customer care culture / Kristina Theis -- Investing for a future : client-focused Australian academic libraries in the 1990s / Alan Bundy -- The way ahead / Beryl Morris
Notes Published in association with SCONUL
Bibliography Includes bibliographical references and index
Subject Academic libraries -- Customer services -- Marketing.
Academic libraries -- Customer services.
Academic libraries -- Quality control.
Academic libraries -- Relationship with faculty and curriculum
Libraries -- Public relations.
Public services (Libraries)
Author Melling, Maxine.
Pinder, Chris.
Standing Conference of National and University Libraries.
ISBN 1856042049