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Subjects (1-4 of 4)
Customer services -- Australia -- Management.
1
Book
1993

Australian selling


Patton, Mark, 1954-
South Melbourne : Nelson, 1993

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 MELB  658.85 Cop/Ase  AVAILABLE
2
Book
2004

Call centres and human resource management : a cross-national perspective



Hampshire, England : Palgrave Macmillan, 2004

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Location Call no. Vol. Availability
 W'BOOL  658.812 Dee/Cca  AVAILABLE
3
Book
2003

The complete guide to call and contact centre management


Wallace, Catriona
Frenchs Forest, N.S.W. : Pearson Education, [2003]

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 MELB  658.8120994 Wal/Cgt  AVAILABLE
4
Book
2002

The customer response management handbook : building, rebuilding and improving your results


Richard, Darlene D.
Sydney : McGraw-Hill Australia, [2002 [that is, 2001]

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Location Call no. Vol. Availability
 MELB  658.812 Ric/Crm  AVAILABLE
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