Gas companies -- Customer services -- Case studies : Seeking reliable services : a case of natural gas distribution utility / authored by Narpat Asia (School of Petroleum Management, Pandit Deendayal Petroleum University, Gandhinagar, India), Pramod Paliwal (School of Petroleum Management, Pandit Deendayal Petroleum University, Gandhinagar, India), and Yupal Shukla (Department of Management, University of Bologna, Bologna, Italy)
Geriatrics -- Customer services : NEVCO conference series. Exceptional customer service skills is as easy as managing expectations / presented by Liz Barlowe ; producer, Scott Rouse
2013
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Customer services -- Germany : Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst and Karen Shire
Customer services -- Japan. : Corporate culture, customer orientation and innovativeness in Japanese firms : a quadrad analysis / Rohit Deshpande, John U. Farley, Frederick E. Webster
Library science -- Customer services. : Building a successful customer-service culture : a guide for library and information managers / edited by Maxine Melling and Joyce Little
Customer services -- Management -- Handbooks, manuals, etc. : The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming
1999
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Customer services -- Management -- Humor : What to say to a porcupine : 20 humorous tales that get to the heart of great customer service / Richard S. Gallagher
Customer services -- Management -- Research : Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations / Derek R. Allen