| Description |
1 online resource (xxii, 313 pages) : illustrations |
| Series |
Advances in electronic government research series (AEGR) |
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Advances in electronic government series.
|
| Contents |
I. Government transformation / Hai Nguyen, Toshio Obi -- II. Collaborative e-gov networks / Vasiliki Moumtzi, Marios Chatzidimitriou, Adamantios Koumpis -- III. Treasury computerization in India / S. Siddharth, Rajat Baisya, Gupta -- IV. Interoperability in e-government / Petter Gottschalk, Hans Solli-Saether -- V. Towards an organizationally enabled e-government enterprise architecture / Tagelsir Gasmelseid -- VI. Understanding citizens' e-readiness as a precondition to building a responsive e-government / Tuyen Nguyen, Donald Schauder -- VII. CRM in e-government / Kalpana Chauhan, K. Saxena -- VIII. Human-computer interaction / Susana Barón -- IX. E-government / Shefali Nandan -- X. The governance of integrated service delivery in Canada / Jeffrey Roy -- XI. Breaking mind inertia for humane business through e-governance / Sangeeta Sharma -- XII. E-participation in local government decision making / Peter Demediuk, Rolf Solli -- XIII. The role of knowledge management security requirements for e-government / Pauline Ratnasingam -- XIV. A study of information systems in Indian railways with specific reference to Konkan railway application package / Sanjay Nayyar, Vinayshil Gautam, M. Gupta -- XV. Security aware development of e-government systems / Daniel Serrano, Antonio Maña, Gimena Pujol, David Donnan, Joseph Latanicki |
| Summary |
"The objective of this book is to examine issues and promote research initiatives in the area of effectiveness in e-government by suggesting integrated e-business models for government solutions, through citizen-centric service oriented methodologies and processes"--Provided by publisher |
| Bibliography |
Includes bibliographical references (pages 279-303) and index |
| Notes |
Print version record |
| Subject |
Internet in public administration.
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Administrative agencies -- Customer services
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Administrative agencies -- Management.
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Executive departments -- Customer services
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Executive departments -- Management
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Consumer satisfaction.
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Consumer Behavior
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POLITICAL SCIENCE -- Public Affairs & Administration.
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Administrative agencies -- Customer services
|
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Administrative agencies -- Management
|
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Consumer satisfaction
|
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Executive departments -- Management
|
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Internet in public administration
|
| Form |
Electronic book
|
| Author |
Chhabra, Susheel.
|
|
Muneesh Kumar.
|
| ISBN |
9781605662411 |
|
1605662410 |
|
6611943366 |
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9786611943363 |
|
