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Subjects (1-12 of 12)
Customer services -- Case studies
1
E-book
2017

After-sales service management at LAVA


Arora, Soma, author

London : NeilsonJournals Publishing, 2017

Rating:

 
2
E-book
2018

The art of negotiation : a hospitality industry case study


Guchait, Priyanko, author

London : International CHRIE, 2018

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3
E-book
2023

Customer experience governance : structuring a company-wide customer survey policy


Thum, Stephanie, author

London : SAGE Publications: SAGE Business Cases Originals, 2023

Rating:

 
4
E-book
2016

Developing lean customer service at Glamox : a lean manufacturing firm


Engelseth, Per, 1959- author.

[London] : SAGE, 2016

Rating:

 
5
E-book
2022

Finding a path to success for the Hilton Atlanta Downtown Hotel


Choubtarash Abardeh, Homa, author

London : SAGE Publications: SAGE Business Cases Originals, 2022

Rating:

 
6
E-book
2009

Four Seasons Hotels Inc.'s HR practices : fostering a strong customer service culture


Qumer, Syeda Maseeha, author

Hyderabad, Andhra Pradesh : IBS Center for Management Research, [2009]

Rating:

 
7
Book
1993

Incredible customer service : the final test


Freemantle, David.

London ; New York : McGraw-Hill, [1993]

Rating:

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Location Call no. Vol. Availability
 MELB  658.812 Fre/Ics  AVAILABLE
8
E-book
2023

Marketing to manage customer experience : the case of Nykaa


Chakraborty, Uttam, active 2023, author

London : SAGE Publications: SAGE Business Cases Originals, 2023

Rating:

 
9
Book
1992

Quality : total customer service


Taylor, Lynda King

London : Century Business, 1992

Rating:

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Location Call no. Vol. Availability
 MELB  658.812 Tay/Qtc  AVAILABLE
10
E-book
2022

Rashid : crafting behaviour for financial inclusion


Panchasara, Manish, author

London : SAGE Publications: SAGE Business Cases Originals, 2022

Rating:

 
11
E-book
2016

TIAA-CREF.


Rosenthal, Jean W., 1945- author.

[London] : SAGE, 2016

Rating:

 
12
E-book
2016

TIAA-CREF.


Rosenthal, Jean W., 1945- author.

[London] : SAGE, 2016

Rating:

 
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