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Subjects (1-12 of 12)
Customer services -- Case studies
1
2017
After-sales service management at LAVA
Arora, Soma, author
London : NeilsonJournals Publishing, 2017
Rating:
Electronic Resources
2
2018
The art of negotiation : a hospitality industry case study
Guchait, Priyanko, author
London : International CHRIE, 2018
Rating:
Electronic Resources
3
2023
Customer experience governance : structuring a company-wide customer survey policy
Thum, Stephanie, author
London : SAGE Publications: SAGE Business Cases Originals, 2023
Rating:
Electronic Resources
4
2016
Developing lean customer service at Glamox : a lean manufacturing firm
Engelseth, Per, 1959- author.
[London] : SAGE, 2016
Rating:
Electronic Resources
5
2022
Finding a path to success for the Hilton Atlanta Downtown Hotel
Choubtarash Abardeh, Homa, author
London : SAGE Publications: SAGE Business Cases Originals, 2022
Rating:
Electronic Resources
6
2009
Four Seasons Hotels Inc.'s HR practices : fostering a strong customer service culture
Qumer, Syeda Maseeha, author
Hyderabad, Andhra Pradesh : IBS Center for Management Research, [2009]
Rating:
Electronic Resources
7
1993
Incredible customer service : the final test
Freemantle, David.
London ; New York : McGraw-Hill, [1993]
Rating:
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Location
Call no.
Vol.
Availability
MELB
658.812 Fre/Ics
AVAILABLE
8
2023
Marketing to manage customer experience : the case of Nykaa
Chakraborty, Uttam, active 2023, author
London : SAGE Publications: SAGE Business Cases Originals, 2023
Rating:
Electronic Resources
9
1992
Quality : total customer service
Taylor, Lynda King
London : Century Business, 1992
Rating:
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Location
Call no.
Vol.
Availability
MELB
658.812 Tay/Qtc
AVAILABLE
10
2022
Rashid : crafting behaviour for financial inclusion
Panchasara, Manish, author
London : SAGE Publications: SAGE Business Cases Originals, 2022
Rating:
Electronic Resources
11
2016
TIAA-CREF.
Rosenthal, Jean W., 1945- author.
[London] : SAGE, 2016
Rating:
Electronic Resources
12
2016
TIAA-CREF.
Rosenthal, Jean W., 1945- author.
[London] : SAGE, 2016
Rating:
Electronic Resources
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