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Author
Pedic, Fadil.
Title
Customer satisfaction measurement : a handbook for users of AS/NZS ISO 9001:2000 / Fadil Pedic
Published
Sydney : Standards Australia, 2001
Copies
Location
Call no.
Vol.
Availability
MELB
620.1 Ped/Csm
AVAILABLE
Description
vi, 31 pages ; 30 cm
Series
SAA HB ; 251-2001
SAA HB ; 251-2001
Subject
Customer relations -- Standards -- Australia.
Customer services -- Standards -- Australia.
LC no.
00002296
ISBN
0733737501 paperback
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