| Description |
1 online resource |
| Contents |
Cover; Contents; List of Figures; List of Tables; Notes on the Editors and Contributors; Foreword: Service Economy, Service Ecology, and Service Morality; Preface; Part I: Introduction and Background; 1: An Overview of Service-Dominant Logic; 2: Services in Society and Academic Thought: An Historical Analysis; 3: Why Service-Dominant Logic?; Part II: Value Cocreation; 4: Value Cocreation: Conceptualizations, Origins, and Developments; 5: Value Cocreation: An Ecosystem Perspective; 6: The Cocreation of Brands; 7: The Contextual Nature of Value and Value Cocreation; Part III: Service Exchange |
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8: Reframing Exchange: A Service-Ecosystems Perspective9: Ethical Foundations for Exchange in Service Ecosystems; 10: The Dynamic Context of Service Exchange: Rethinking Service Context from a Performativity Lens; 11: How Service Exchange Drives Market (Re)formation; Part IV: Service Ecosystems; 12: Service Ecosystems: A Timely Worldview for a Connected, Digital and Data-Driven Economy; 13: Systems Behaviour and Implications for Service- Dominant Logic; 14: The Study of Service: From Systems to Ecosystems to Ecology |
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15: Service Systems, Networks, and Ecosystems: Connecting the Dots Concisely from a Systems Perspective1Part V: Institutions and Institutional Arrangements; 16: Institutions and Institutionalization; 17: Coordinating Resource Integration and Value Cocreation through Institutional Arrangements: A Phenomenological Perspective; 18: Institutional Change in Service Ecosystems; 19: Institutional Work for Value Co-Creation: Navigating amid Power and Persistence; Part VI: Resources and Resource Integration; 20: Resource Integration: Concepts and Processes |
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21: The Sustainability of Service Ecosystems22: Emergence of Novel Resources in Service Ecosystems; 23: Resource Integration Processes: The Dialectic of Presence and Absence; Part VII: Actors and Practices; 24: Analyzing Service Processes at the Micro Level: Actors and Practices; 25: Untangling the a priori Differentiation of Service-Exchanging Actors; 26: Using Practice Theory for Understanding Resource Integration in S-D Logic: A Multinational Study of Leading-Edge Consumers; 27: Attending to Actors and Practices: Implications for Service-Dominant Logic |
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Attending to Actors and Practices: Implications for Service-Dominant LogicPart VIII: Innovation; 28: The Need for a New Innovation Paradigm and the Contribution of Service-Dominant Logic; 29: A Unifying Perspective for the Technological, Business Model, and Market Aspects of Innovation; 30: Enhancing the Understanding of Processes and Outcomes of Innovation: The Contribution of Effectuation to S-D Logic; 31: A Dynamic Alternative to Linear Views on Innovation: Combining Innovating in Practice with Expansive Learning; Part IX: Midrange Theory |
| Summary |
The SAGE Handbook of Service-Dominant Logic, edited by Robert Lusch and Stephen Vargo, is an authoritative guide to scholars across disciplines who are conducting or wish to conduct research on S-D logic |
| Notes |
Print version record |
| Subject |
Customer relations.
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Customer relations -- Philosophy
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Customer services.
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Customer services -- Philosophy
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Management Science.
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BUSINESS & ECONOMICS -- Organizational Behavior.
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Customer relations
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Customer services
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| Form |
Electronic book
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| Author |
Vargo, Stephen L., 1945- editor.
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Lusch, Robert F., editor.
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| ISBN |
9781526455505 |
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1526455501 |
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