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Subjects (1-50 of 229)
Customer relations -- Management
1
Streaming video
2020

2:00 minutes to success.




Melbourne, Victoria : Seven Dimensions, 2020

Rating:

 
2
Streaming video
2020

2:00 minutes to success.




Melbourne, Victoria : Seven Dimensions, 2020

Rating:

 
4
Streaming video
2016

Account manager, Google




United States : CandidCareer.com, 2016

Rating:

 
6
E-book
2012

AFP Innova : competing in a tender for new affiliates


Farías, Pablo

[Bingley] : Emerald Group Publishing Limited, 2012

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7
E-book
2018

Ajman Digital Government : the way forward to digest digitalization


Abu Ghazaleh, Mohamad, author

Bingley, U.K. : Emerald Publishing Limited, 2018

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8
E-book
2016

Ariika : a successful implementation of information and communication technology by Egyptian entrepreneurs


Azab, Nahed Amin, 1961- author

Bingley, U.K. : Emerald Group Publishing Limited, 2016

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9
Book
2004

The art and science of marketing : marketing for marketing managers


Dowling, Grahame R. (Grahame Robert)

Oxford : Oxford University Press, 2004

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Location Call no. Vol. Availability
 W'PONDS  658.8 Dow/Aas  AVAILABLE
12
E-book
2019

Augmented Customer Strategy


N'Goala, Gilles, author
1st edition
Wiley-ISTE, 2019

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13
E-book
2019

Augmented customer strategy : CRM in the digital age




London, UK : ISTE, Ltd. ; Hoboken, NJ : John Wiley & Sons, Inc., 2019

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20
Streaming video
2013

Business relationships, happiness at work, and customer behavior




Chicago, IL : American Marketing Association, 2013

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22
Book
2006

Capturing customer equity : moving from products to customers




New York : Best Business Books, [2006]

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 W'PONDS  658.8343 Bej/Cce  AVAILABLE
23
Streaming audio
2023

Chief customer officer 2.0


Bliss, Jeanne, author.

[Place of publication not identified] : Ascent Audio, 2023

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24
E-book
2021

Choose your customer : how to compete against the digital giants and thrive


Byrnes, Jonathan L. S., author

New York : McGraw Hill, [2021]

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26
Streaming video
2020

Cleveland Clinic and Marriott discuss experience amid disruption




New York, NY : Wall Street Journal, 2020

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27
E-book
2019

The client role in successful construction projects


Challender, Jason, author.

London ; New York : Routledge, Taylor & Francis Group, 2019

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29
E-book
2022

CloudMagic.


Sugathan, Praveen, author

London : Indian Institute of Management, Kozhikode, 2022

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30
31
Book
2011

Collaboration and Co-creation : new platforms for marketing and innovation


Bhalla, Gaurav.

New York, N.Y. : Springer, [2011]

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Location Call no. Vol. Availability
 W'BOOL  658.8 Bha/Cac  AVAILABLE
32
Location Call no. Vol. Availability
 MELB  658.812 Kra/Ccr  AVAILABLE
34
35
Book
2004

Complaint management : the heart of CRM


Stauss, Bernd.
First edition
Cincinnati : Thompson/South-Western, [2004]

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 MELB  658.812 Sta/Cmt  AVAILABLE
36
Book
2000

A conceptual framework for understanding e-service quality : implications for future research and managerial practice


Zeithaml, Valarie A.

Cambridge, Mass. : Marketing Science Institute, [2000]

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 WATERFT BUSINESS  658.8 Zei/Cff  AVAILABLE
37
E-book
2014

Connected CRM : implementing a big-data-driven, customer-centric business strategy


Williams, David, 1963-

Hoboken, New Jersey : John Wiley & Sons, Inc., [2014]

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38
Location Call no. Vol. Availability
 MELB  658.834 Sto/Cih  AVAILABLE
40
E-book
2021

Content Inc : start a content-first business, build a massive audience and become radically successful (with little to no money)


Pulizzi, Joe, author
Completely updated and expanded second edition
New York : McGraw Hill, [2021]

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42
E-book
2022

Creating a customer experience-centric startup : a step-by-step framework


Suwelack, Thomas, author

Cham : Springer, [2022]

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44
Book
2005

Creating customer delight : the how and why of CRM


Seth, Rakesh, 1958-

Thousand Oaks, Calif. : Response Books, [2005]

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 MELB  658.812 Set/Ccd  AVAILABLE
45
46
Book
2002

CRM at the speed of light : capturing and keeping customers in internet real time


Greenberg, Paul.
Second edition
Berkeley, Calif. ; Sydney : Osborne/McGraw-Hill, [2002]

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 MELB  658.8120285 Gre/Cat 2002  AVAILABLE
47
Book
2004

CRM at the speed of light : essential customer strategies for the 21st century


Greenberg, Paul, 1937- author
Third edition
Emeryville, California : McGraw-Hill/Osborne, 2004

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 MELB  658.8120285 Gre/Cat 2004  AVAILABLE
48
Book
2002

CRM automation


Goldenberg, Barton J.

Upper Saddle River, N.J. ; [London] : Prentice Hall PTR, [2002]

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 MELB  658.812 Gol/Crm  AVAILABLE
49
E-book
2017

CRM for dummies


Helgeson, Lars, author

Hoboken, New Jersey : John Wiley & Sons, [2017]

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50
E-book
2011

CRM fundamentals


Kostojohn, Scott



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