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Subjects (1-50 of 102)
BUSINESS & ECONOMICS -- Customer Relations.
1 2005 25 reproducible activities for customer service excellence Garber, Peter R. Rating: Electronic Resources More...
2 2003 50 activities for achieving excellent customer service Doane, Darryl S. Rating: Electronic Resources More...
3 2007 101 ways to build better relationships with your customers Garber, Peter R. Rating: Electronic Resources More...
4 2007 101 ways to improve customer service : training, tools, tips, and techniques Ukens, Lorraine L. Rating: Electronic Resources
5 2016 501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impression Cutting, Donna, 1966- Wayne, NJ : The Career Press, [2016] Rating: Electronic Resources
6 2009 All for one : 10 strategies for building trusted client partnerships Sobel, Andrew, 1955- Rating: Electronic Resources
7 2009 Answering the ultimate question : how Net Promoter can transform your business Brooks, Laura L., 1963- 1st ed Rating: Electronic Resources
8 2016 The art of client service : the classic guide Solomon, Robert, author Third edition Hoboken, New Jersey : Wiley, 2016 Rating: Electronic Resources
9 2001 Attracting perfect customers : the power of strategic synchronicity Hall, Stacey, 1965- 1st ed Rating: Electronic Resources More...
10 2016 Beyond advertising : creating value through all customer touchpoints Wind, Yoram, author. Hoboken, New Jersey : John Wiley & Sons, Inc., [2016] Rating: Electronic Resources
11 2016 Beyond advertising : creating value through all customer touchpoints Wind, Yoram, author Second edition Hoboken : Wiley, [2016] Rating: Electronic Resources
12 2004 Bottom-line call center management : creating a culture of accountability and excellent customer service Butler, David L. (David Lawrence) Rating: Electronic Resources
13 2004 Branded customer service : the new competitive edge Barlow, Janelle, 1943- 1st ed Rating: Electronic Resources More...
14 2011 Building on SugarCRM Mertic, John 1st ed Rating: Electronic Resources
15 2009 Building routes to customers : proven strategies for profitable growth Raulerson, Peter. Rating: Electronic Resources More...
16 2011 Building stakeholders relations and CSR : a sensemaking perspective Fryzel, Barbara. Rating: Electronic Resources More...
17 2009 Business process mapping : improving customer satisfaction Jacka, J. Mike. 2nd ed Rating: Electronic Resources
18 2003 Call Center operation : design, operation, and maintenance Sharp, Duane E. Rating: Electronic Resources More...
19 2009 Calming upset customers : stay in control-- in any situation Morgan, Rebecca L. 4th ed Rating: Electronic Resources
20 2012 Case studies in service innovation Rating: Electronic Resources More...
21 2008 A complaint is a gift : recovering customer loyalty when things go wrong Barlow, Janelle, 1943- 2nd ed Rating: Electronic Resources
22 2012 The compliance business and its customers Kasabov, Edward, author. Rating: Electronic Resources More...
23 2014 Connected CRM : implementing a big-data-driven, customer-centric business strategy Williams, David, 1963- Hoboken, New Jersey : John Wiley & Sons, Inc., [2014] Rating: Electronic Resources More...
24 2007 Connecting with your customer : understanding the buyer's needs Cathcart, Jim Rating: Electronic Resources
25 2004 The consumer-- or else! : consumer-centric business paradigms Schuster, Camille Passler, 1950- Rating: Electronic Resources
26 2013 Contemporary selling : building relationships, creating value Johnston, Mark W 4th ed Rating: Electronic Resources
27 2018 Conversation marketing : how to be relevant and engage your customer by speaking human Lund, Kevin, author Newburyport, MA : Career Press, 2018 Rating: Electronic Resources
28 2013 Crafting the customer experience for people not like you : how to delight and engage the customers your competitors don't understand McDonald, Kelly, 1961- author. Rating: Electronic Resources
29 2009 Creating & delivering your value proposition : managing customer experience for profit Barnes, Cindy, 1961- Rating: Electronic Resources
30 1997 Creating customer connections : how to make customer service a profit center for your company Burke, Jack, 1950- First edition Santa Monica, CA : Merritt Publishing, [1997] Rating: Electronic Resources
31 2006 Creating value with customers Rating: Electronic Resources
32 2008 CRM as a rapid development platform : Microsoft Dynamics CRM 4.0 Yack, David, 1965- Rating: Electronic Resources
33 2008 CRM in real time : empowering customer relationships Goldenberg, Barton J. Rating: Electronic Resources
34 2013 CRM : the Foundation of Contemporary Marketing Strategy Baran, Roger J Rating: Electronic Resources
35 2004 CRM unplugged : releasing CRM's strategic value Bligh, Philip Rating: Electronic Resources
36 2013 The customer bill of rights : the top four things customers want Stack, Laura. Rating: Electronic Resources
37 2015 Customer-centric marketing : build relationships, create advocates, and influence your customers Cundari, Aldo, author Hoboken, New Jersey : Wiley, [2015] Rating: Electronic Resources
38 2006 Customer data integration : reaching a single version of the truth Dyché, Jill. Rating: Electronic Resources
39 2001 The customer differential : the complete guide to implementing customer relationship management Nykamp, Melinda Rating: Electronic Resources
40 2004 Customer-driven services management Balachandran, S., 1932- 2nd ed Rating: Electronic Resources
41 2010 Customer experience : future trends and insights Shaw, Colin, 1958- author. Houndmills, Basingstoke, Hampshire ; New York : Palgrave Macmillan, 2010 Rating: Electronic Resources More...
42 2003 Customer experience management : a revolutionary approach to connecting with your customers Schmitt, Bernd Rating: Electronic Resources
43 2011 Customer knowledge management : improving customer relationship through knowledge application Wilde, Silvio. Rating: Electronic Resources
44 2014 Customer knowledge management : leveraging soft skills to improve customer focus Sain, Soumit, author Cham ; New York : Springer, [2014] Rating: Electronic Resources More...
45 2008 Customer obsession : how to acquire, retain, and grow customers in the new age of relationship marketing Azevedo, Abaetê de. Rating: Electronic Resources
46 2011 Customer relations Rating: Electronic Resources More...
47 2008 Customer relationship management : a global perspective Rating: Electronic Resources
48 2018 Customer Relationship Management : concept, strategy, and tools Kumar, V., 1957- author. Third edition Berlin, Germany : Springer, [2018] Rating: Electronic Resources
49 2009 Customer relationship management : concepts and technologies Buttle, Francis. 2nd ed Rating: Electronic Resources
50 2003 Customer relationship management : how to turn a good business into a great one! Roberts-Phelps, Graham Rating: Electronic Resources
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