Cover; Half Title; Dedication; Title; Copyright; Contents; Preface; Chapter 1 Managing Public Services; Chapter 2 Managing Public Interest; Chapter 3 Managing Public Information; Chapter 4 Managing Public Confidence; Chapter 5 Managing Public Infrastructure; Chapter 6 Crises, Strategies and Lessons; Appendix 1 Crisis: Retirement of a Senior Civil Servant; Appendix 2 Crisis: Bird Flu; Appendix 3 Crisis: Non-Prosecution of a Prominent Personality and Xinhua News Agency, and the Right of Abode Controversy; Appendix 4 Crisis: Opening of Hong Kong International Airport; Select Bibliography
