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Book Cover
Author Rosenfield, Maxine, author

Title Telephone counselling : a handbook for practitioners / Maxine Rosenfield
Published Houndmills, Basingstoke : Palgrave Macmillan, 2013


Location Call no. Vol. Availability
 MELB  362.20456 Ros/Tca  AVAILABLE
 W'PONDS  362.20456 Ros/Tca  AVAILABLE
Description xv, 182 pages : illustrations ; 24 cm
Series Professional handbooks in counselling and psychotherapy
Professional handbooks in counselling and psychotherapy.
Contents 1. Essential telephone skills -- 2. Overview of telephone counselling -- 3. Establishing a telephone counselling practice -- 4. Contracting : the finer details -- 5. Starting the first session and the task of assessment -- 6. The dynamics of counselling by phone : the first session continued -- 7. On-going sessions with clients -- 8. Counselling across media and in groups -- 9. Telephone groups : an extended case study -- 10. Counselling supervision and coaching : using phone or Skype -- Concluding thoughts
Summary The use of the telephone as a tool for counselling is increasingly appealing, providing clients with a service that combines accessibility and convenience. But how can practitioners ensure the same quality of support as in their face-to-face counselling? And how can they adapt to the different demands and restrictions of counselling by telephone? This comprehensive guide: supports the reader step by step in setting up their own practice, including vital tools such as confidentiality and payment agreements; considers different approaches that can be used over the telephone, such as humanistic and cognitive behavioural techniques; provides engaging case studies to illustrate the distinctive character of telephone counselling and offer practical guidance. This book is the perfect introduction to counselling by telephone for students and trainees on counselling and psychotherapy courses, and is an essential guide for practitioners looking to develop skills in the area
Notes Formerly CIP. Uk
Bibliography Includes bibliographical references (pages 167-172) and index
Subject Counseling -- Handbooks, manuals, etc.
Counseling -- Methods -- Handbooks, manuals, etc.
Counseling -- Methods.
Counselor and client -- Handbooks, manuals, etc.
Counselor and client.
Crisis intervention (Mental health services)
Hotlines (Counseling)
Practice Management, Medical -- Handbooks, manuals, etc
Professional-patient relations
Counseling -- methods.
Practice Management -- organization & administration.
Professional-Patient Relations.
Genre/Form Handbooks and manuals.
LC no. 2013016595
ISBN 9780230303362 (paperback)