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Author Brafield, Helen, 1966-

Title Service user involvement : reaching the hard to reach in supported housing / Helen Brafield and Terry Eckersley
Published London ; Philadelphia : Jessica Kingsley Publishers, 2008
Online access available from:
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Description 1 online resource (221 pages) : illustrations
Contents Introduction -- Models of service user participation -- The ROCC research project -- Barriers and enablers to effective service user consultation -- Methods that enable client consultation -- A two-tier model for consultation for strategic planning -- The Young Men's Christian Association (YMCA) -- The way ahead -- Devising your own consultation strategy -- Appendix A: Questionnaire for providers -- Appendix B: Values statement -- Appendix C: Calculating the cost of client consultation
Summary Drawing on extensive research, this book offers imaginative and effective strategies for consultation with service users who have been historically difficult to engage with, including homeless people, care leavers, ex-offenders, travellers, women escaping domestic violence and black and minority ethnic groups
Bibliography Includes bibliographical references (pages 205-211) and indexes
Notes Print version record
Subject Counselor and client -- Great Britain.
Housing policy -- Great Britain -- Citizen participation.
People with social disabilities -- Housing -- Great Britain.
People with social disabilities -- Services for -- Great Britain.
Social service -- Great Britain -- Citizen participation.
Form Electronic book
Author Eckersley, Terry, 1961-
ISBN 1846427452 (electronic bk.)
9781846427459 (electronic bk.)
(alk. paper)