| Description |
xxiv, 201 pages : illustrations ; 24 cm |
| Contents |
Ch. 1. Reviewing your expectations and skills -- Ch. 2. Essential listening and communication skills for the problem-solving manager -- Ch. 3. A framework for problem solving -- Ch. 4. Essential thinking skills for the problem-solving manager -- Ch. 5. The people problems agenda -- Ch. 6. More skills and strategies -- Ch. 7. Wider issues |
| Summary |
Dealing with People Problems at Work is a comprehensive, no-nonsense look at how best to understand and tackle people problems in the workplace. Aimed at anyone who deals routinely with people issues, this book explores how to use listening and problem-solving to demonstrate what lies at the root of people problems, what is meant by 'dealing' with a problem, how to deal with problems that you create for others, and how to help your staff deal with their own difficulties. Applying problem-solving skills to yourself as well as colleagues is introduced through a unique seven step model providing a simple, yet effective, strategy for overcoming emotional blocks such as self defeating thinking and behaviour |
| Analysis |
Communication skills |
|
Management techniques |
|
Occupational psychology |
|
Overseas item |
|
Personnel management |
|
Problem solving |
|
Staff counselling |
|
Supervision |
| Bibliography |
Includes bibliographical references |
| Subject |
Employees -- Counseling of.
|
|
Employees -- Counselling of
|
|
Problem solving.
|
|
Personnel management.
|
|
Supervision of employees.
|
| Author |
Burton, Tim (Timothy John)
|
| LC no. |
96009254 |
| ISBN |
0077091779 |
|
