| Description |
1 online resource (217 pages) |
| Contents |
Cover; Contents; List of figures; List of tables; About the authors; Professional credits; Acknowledgements; Preface; 1. Overview of Legal Services Outsourcing; 1.1. Introduction; 1.2. Bellwether Deals and Test Cases; 1.3. Value Proposition; 1.4. LSO Challenges; 1.5. LSO Learning Curve; 1.6. Conclusion; 2. The Provider Landscape; 2.1. Introduction; 2.2. Legal Service Towers; 2.3. LSO Provider Pricing; 2.4. LSO Revenues; 2.5. LSO Provider Size: Headcount; 2.6. LSO Staff Turnover; 2.7. LSO Provider Geographic Reach; 2.8. LSO Provider Team Composition; 2.9. LSO Provider Competencies |
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2.10. Provider Capabilities Model2.11. Conclusion; 3. Client Perspectives: Recommended Practices; 3.1. Introduction; 3.2. Synopsis of the LSO Case Studies; 3.3. LSO Strategy; 3.4. LSO Provider Selection; 3.5. Contractual Governance; 3.6. Stakeholder Buy-in; 3.7. Transition and Coordination of Work; 3.8. Provider Turnover; 3.9. Relational Governance; 3.10. Location of LSO Staff; 3.11. Conclusion; 4. Navigating the LSO Journey; 4.1. Introduction; 4.2. Evolution of the Legal Sourcing Model; 4.3. Legal Process Framework; 4.4. An Evolutionary Approach: Alternative Journeys |
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4.5. The Legal Ecosystem4.6. Conclusion; 5. In Their Own Words; 5.1. Introduction; 5.2. Christian Sommer, Group Legal Director, Vodafone; 5.3. Gawie Nienaber, Former Associate GC, CSC; 5.4. Richard Tapp, Company Secretary and Director of Legal Services, Carillion; 5.5. Mark Harris, CEO, Axiom; 5.6. Liam Brown, Founder and Chairman, Elevate Services; 5.7. David Holme, Managing Director, Exigent; 5.8. Bob Gogel, CEO, Integreon; 5.9. Dan Reed, CEO, UnitedLex; 5.10. Alex Hamilton, Principal, radiant.law; 5.11. Conclusion; 6. LSO External Benchmarking: Towards High Performance; 6.1. Introduction |
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6.2. Practice 1: Adopt an End-to-End Approach6.3. Practice 2: Collaborative BPO Governance; 6.4. Practice 3: Change Management as Priority; 6.5. Practice 4: Seeking Value Beyond Cost; 6.6. Practice 5: Focus on Business Outcomes; 6.7. Practice 6: Domain Expertise and Analytics; 6.8. Practice 7: Transformation of the Retained Organisation; 6.9. Practice 8: Technology as Business Enabler; 6.10. Conclusion; 7. LSO Market Predictions; 7.1. Introduction; 7.2. Transforming the Shape of Enterprise Legal Functions from Pyramids to Diamonds; 7.3. More Panel Reviews and Bundled Services |
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7.4. Law Firms will Respond7.5. LSO Providers will Move Up the Value Chain; 7.6. New Engagement Models will Emerge; 7.7. LSO Mergers, Acquisitions, and Strategic Alliances; 7.8. New Locations will become Competitive; 7.9. Technology will Play an Increasing Role in the Provision of Legal Services; 7.10. Conclusion; Appendices; A. List of LSO Providers; B. Glossary of Terms; Index; A; B; C; D; E; F; G; H; I; J; K; L; M; N; O; P; Q; R; S; T; U; V; W; X |
| Summary |
Here, Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by clients, providers and advisors to realize value from LSO. The book is based on data from 27 LSO providers, interviews with clients, consulting assignments and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research. Based on the authors' deep understanding of the evolution of ITO and BPO, and their experiences of sourcing LSO, The Rise of Legal Services Outsourcing addresses the transformation of legal work, LSO strategy, provider selection and contractu |
| Bibliography |
Includes bibliographical references and index |
| Notes |
Print version record |
| Subject |
Legal services -- Contracting out.
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Management Science.
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BUSINESS & ECONOMICS -- Organizational Behavior.
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Legal services -- Contracting out
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Law.
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| Form |
Electronic book
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| Author |
Burgess, Andrew
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Willcocks, Leslie
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| ISBN |
9781472906410 |
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1472906411 |
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9781472920317 |
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1472920317 |
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9781472906403 |
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1472906403 |
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