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Subjects (1-4 of 4)
Consumer satisfaction -- United States.
1
Book
1993

Extraordinary guarantees : a new way to build quality throughout your company & ensure satisfaction for your customers


Hart, Christopher W. L.

New York : AMACOM, [1993]

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 MELB  658.562 Har/Ega  AVAILABLE
2
Book
1993

Keeping customers




Boston, MA : Harvard Business School Press, [1993]

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 MELB  658.812 Svi/Kcu  AVAILABLE
3
Book
2004

Mass affluence : seven new rules of marketing to today's consumer


Nunes, Paul, 1963-

Boston : Harvard Business School Press, [2004]

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 MELB  658.8 Nun/Mas  AVAILABLE
4
Book
1991

Word-of-mouth marketing


Wilson, Jerry R., 1944-2005.

New York : J. Wiley, [1991]

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 MELB  658.812 W749W  AVAILABLE
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