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Subjects (1-23 of 23)
Consumer satisfaction -- Evaluation
2
Book
2006

Handbook of customer satisfaction and loyalty measurement


Hill, Nigel, 1952-
Third edition
Aldershot, England ; Burlington, VT : Gower, [2006]

Rating:

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Location Call no. Vol. Availability
 WATERFT BUSINESS  658.812 Hil/Hoc 2006  AVAILABLE
3
Streaming video
2013

The helpfulness of user-generated product reviews : a retailer's perspective


Pan, Yue, (Associate Professor of Marketing, University of Dayton, USA)

London : Henry Stewart Talks, 2013

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4
Streaming video
2013

The helpfulness of user-generated product reviews : a retailer's perspective


Pan, Yue. (Associate Professor of Marketing, University of Dayton, USA)



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5
Book
1999

How to measure customer satisfaction


Hill, Nigel, 1952-

Aldershot ; Brookfield, Vt. : Gower, [1999]

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Location Call no. Vol. Availability
 WATERFT BUSINESS  658.812 Hil/Htm  AVAILABLE
 MELB  658.812 Hil/Htm  AVAILABLE
6
Book
2003

How to measure customer satisfaction


Hill, Nigel, 1952-
Second edition
Aldershot, Hants, England ; Burlington, VT : Gower, [2003]

Rating:

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Location Call no. Vol. Availability
 MELB  658.812 Hil/Htm 2002  AVAILABLE
 W'PONDS  658.812 Hil/Htm 2002  AVAILABLE
7
E-book
2003

How to Measure Customer Satisfaction


Hill, Nigel
2nd ed


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8
E-book
2017

How to measure customer satisfaction


Hill, Nigel, 1952- author.
2nd edition
[Oxon, England] : Routledge, 2017

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9
Location Call no. Vol. Availability
 MELB  658.812 Vav/Iym  AVAILABLE
11
Book
2009

Justice-based service recovery in a service guarantee context


McQuilken, Lisa

[Place of publication not identified] : [publisher not identified], 2009

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 MELB  658.812 Mcq/Jbs  AVAILABLE
12
Book
1994

Managing customer value : creating quality and service that customers can see


Gale, Bradley T.

New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, [1994]

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 MELB  658.812 Gal/Mcv  AVAILABLE
13
14
15
E-book
2016

Mapping experiences : a guide to creating value through journeys, blueprints and diagrams


Kalbach, James, author.

Sebastopol, CA : O'Reilly Media Inc., 2016

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19
E-book
2016

Rapid techniques for mapping experiences


Kalbach, James, author.
First edition
Sebastopol, CA : O'Reilly Media, [2016]

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20
Book
2010

Satisfaction : a behavioral perspective on the consumer


Oliver, Richard L., 1945-2016.
Second edition
Armonk, N.Y. : M.E. Sharpe, [2010]

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Location Call no. Vol. Availability
 WATERFT BUSINESS  658.812 Oli/Sab 2010  AVAILABLE
 MELB  658.812 Oli/Sab 2010  AVAILABLE
21
E-book
2010

Satisfaction : a behavioral perspective on the consumer


Oliver, Richard L., 1945-2016.
Second edition
Armonk, N.Y. : M.E. Sharpe, [2010]

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22
E-book
2015

Satisfaction : a behavioral perspective on the consumer


Oliver, Richard L., 1945-2016, author
Second edition
Oxfordshire [England] ; New York, New York : Routledge, 2015

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23
Streaming video
2016

The scope and nature of retail marketing


Burt, Steve.

London : Henry Stewart Talks, 2016

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