Cover -- Copyright -- CONTENTS -- LIST OF FIGURES AND TABLES -- AUTHORS/CONTRIBUTORS -- FOREWORD -- ACKNOWLEDGEMENTS -- ABBREVIATIONS -- PREFACE -- 1 WHAT IS BUSINESS ANALYSIS? -- INTRODUCTION -- THE ORIGINS OF BUSINESS ANALYSIS -- THE DEVELOPMENT OF BUSINESS ANALYSIS -- BUSINESS ANALYST ROLE DEVELOPMENT -- THE RANGE OF ANALYSIS ACTIVITIES -- BUSINESS ANALYSIS PRINCIPLES -- THE BUSINESS ANALYSIS MATURITY MODEL -- THE BUSINESS ANALYSIS SERVICE -- VARIANTS OF THE BUSINESS ANALYST ROLE -- PROFESSIONALISM AND BUSINESS ANALYSIS -- THE FUTURE OF BUSINESS ANALYSIS -- SUMMARY -- NOTES
2 THE COMPETENCIES OF A BUSINESS ANALYST -- INTRODUCTION -- PERSONAL QUALITIES -- BUSINESS KNOWLEDGE -- PROFESSIONAL TECHNIQUES -- DEVELOPING BUSINESS ANALYSIS SKILLS -- INDUSTRY QUALIFICATIONS -- SUMMARY -- NOTES -- APPENDIX: SFIA DESCRIPTION OF BUSINESS ANALYSIS SKILL -- 3 THE STRATEGIC CONTEXT FOR BUSINESS ANALYSIS -- INTRODUCTION -- WHAT IS STRATEGY? -- THE IMPORTANCE OF STRATEGY -- BUSINESS ANALYSIS AND THE STRATEGIC CONTEXT -- DEVELOPING STRATEGY -- UNDERSTANDING THE STRATEGIC CONTEXT -- STRATEGY ANALYSIS: EXTERNAL ENVIRONMENT -- STRATEGY ANALYSIS: INTERNAL ENVIRONMENT
STRATEGY ANALYSIS: SWOT ANALYSIS -- STRATEGY EXECUTION -- EA -- THE IMPORTANCE OF STRATEGIC ALIGNMENT -- SUMMARY -- 4 THE BUSINESS ANALYSIS SERVICE FRAMEWORK -- INTRODUCTION -- THE BUSINESS ANALYSIS SERVICE FRAMEWORK -- SITUATION INVESTIGATION AND PROBLEM ANALYSIS -- FEASIBILITY ASSESSMENT AND BUSINESS CASE DEVELOPMENT -- BUSINESS PROCESS IMPROVEMENT -- REQUIREMENTS DEFINITION -- BUSINESS ACCEPTANCE TESTING -- BUSINESS CHANGE DEPLOYMENT -- STAKEHOLDER ENGAGEMENT -- THE STRATEGIC CONTEXT FOR THE BA SERVICE -- AN APPROACH TO PROBLEM SOLVING -- SUMMARY -- NOTE
5 INVESTIGATING THE BUSINESS SITUATION -- INTRODUCTION -- BACKGROUND RESEARCH -- INVESTIGATION TECHNIQUES -- WORKSHOPS -- FOCUS GROUPS -- OBSERVATION -- INTERVIEWS OR MEETINGS -- SCENARIOS -- PROTOTYPING -- USER ROLE ANALYSIS -- STORYTELLING -- QUANTITATIVE APPROACHES -- APPLICABILITY OF INVESTIGATION TECHNIQUES -- RECORDING BUSINESS SITUATIONS AND ISSUES -- SUMMARY -- 6 ANALYSING AND MANAGING STAKEHOLDERS -- INTRODUCTION -- STAKEHOLDER CATEGORIES -- ANALYSING STAKEHOLDERS -- STAKEHOLDER MANAGEMENT STRATEGIES -- MANAGING STAKEHOLDERS -- STAKEHOLDER RESPONSIBILITIES: RACI AND RASCI CHARTS
SOCIAL MEDIA AND STAKEHOLDER MANAGEMENT -- UNDERSTANDING STAKEHOLDER PERSPECTIVES -- SUMMARY -- 7 IMPROVING BUSINESS SERVICES AND PROCESSES -- INTRODUCTION -- THE ENTERPRISE LEVEL -- AN EXTENDED SIPOC VIEW OF THE ENTERPRISE -- BUSINESS PROCESS MODELS: EVENT-RESPONSE LEVEL -- BUSINESS PROCESS MODELS: ACTOR-TASK LEVEL -- THE BUSINESS PROCESS HIERARCHY -- ANALYSING 'AS IS' BUSINESS PROCESSES -- IMPROVING BUSINESS PROCESSES -- PROCESS MEASUREMENT -- SUMMARY -- 8 DEFINING THE SOLUTION -- INTRODUCTION -- THE GAP ANALYSIS PROCESS -- USE OF POPIT IN GAP ANALYSIS -- FORMULATING OPTIONS -- DESIGN THINKING
Summary
All organisations need to respond to the challenges within the highly competitive global economy; business analysts are at the forefront of these responses. The 4th edition of this bestselling book provides a comprehensive guide for business analysts, encompassing the key concepts, frameworks & techniques needed to provide professional BA services
