| Description |
1 online resource (244 pages) |
| Contents |
Cover; Title Page; Copyright and Credits; Dedication; Packt Upsell; Contributors; Table of Contents; Preface; Chapter 1: ITAM -- It's Not Just IT's Problem or Function; Key benefits of ITAM; What are we getting out of the IT investment?; The challenge of IT; Cost management; The hidden cost of technology; Software; Hardware; Critical downtime leads to lost revenue; The distractions of technology; Cost control mechanisms; Why manage IT assets?; How does ITAM help?; Why finance executives need to pay attention; What makes ITAM so important? |
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Tips for a positive working relationship -- on both sidesBuilding the case for ITAM; Leadership; Leadership is not about luck; Management No-Go on ITAM; ITAM will, but management isn't buying -- points to demonstrate value of an ITAM program; Get funded in a bad budget year; Summary; Chapter 2 : ITAM Strategy and Plan; Are you ready for the evolution?; Key initiatives that lay your foundation; ITAM fundamentals; Defining what ITAM is; What ITAM isn't; What ITAM is; The ITAM lifecycle; Phase one -- requests and procurement; Request management; Procurement process; Phase two -- change management |
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Process accessibilityRecord all changes in the CAR (ITAM repository); Policies and procedures; Help Desk; Data accuracy; Quality assurance; Phase three -- asset disposition; Planned obsolescence and asset retirement; Definitions; Summary; Chapter 3 : The New Risk Management; Policies, processes, and procedures; Governing through policies, processes, and procedures; Tracking and consequences; Inaccuracies; Data security; Implementing a strict policy; Tips for implementing your policies; Don't let the process get you down; Why do policies fail?; Framework |
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What separates policy, process, and procedure?Policy; Process; Heat map diagnostics -- key process areas; IT asset management function model ; Procedure; Why separate policy, process, and procedure?; 10 Issues to address before the documentation process; Key documentation development process; Phase one -- planning; Phase two -- active development; Phase three -- implementation; Phase four -- monitoring and enforcement; Summary; Chapter 4 : What is SAM?; Software, license, contracts, money pit; Successful Implementation of SAM programs; The C-suite didn't buy it |
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Reduced audit exposure and potential financial risk to the enterpriseReduced security risk from unauthorized software within the environment; Minimized cyber security risk (SAM + IT Security); Improved budgeting process and financial controls; Increased operational efficiency; Alphabet Soup -- ITIL, ISO; What is ITIL?; What is ISO 19770?; How Software Asset Management reduces risk and exposure; Four steps for managing your software assets; Step 1 -- D is for Discover; Reconcile your IT and Legal; Step 2 -- I is for inventory and C for central repository |
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Step 3 -- L is for lifecycle management: from procurement, deployment, and tracking to ongoing management |
| Summary |
IT Asset Management (ITAM) supports life cycle management and strategic decision making for an IT environment. This book is a detailed IT Asset Management (ITAM) guidebook with real-world templates that can be converted into working ITAM documents. It is a step-by-step IT asset management manual for the newbies as well as the seasoned ITAM .. |
| Notes |
Print version record |
| Subject |
Chief information officers.
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Information technology -- Management.
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Information resources management.
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Project management.
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Computer programming -- software development.
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Software testing & verification.
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Computers -- Software Development & Engineering -- Quality Assurance & Testing.
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Computers -- Software Development & Engineering -- Tools.
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Computers -- Software Development & Engineering -- Project Management.
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BUSINESS & ECONOMICS -- Industrial Management.
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BUSINESS & ECONOMICS -- Management.
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BUSINESS & ECONOMICS -- Management Science.
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BUSINESS & ECONOMICS -- Organizational Behavior.
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Chief information officers
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Information resources management
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Information technology -- Management
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| Form |
Electronic book
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| ISBN |
9781783001019 |
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1783001011 |
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1783001003 |
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9781783001002 |
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