1. How good are you at online communication? -- 2. Getting started with basic email -- 3. Writing email with style -- 4. Email tools, techniques and words -- 5. The basics of chat, mailing lists and bulletin boards -- 6. Netiquette guidelines -- 7. Putting yourself across on the job -- 8. Putting yourself across to friends and family -- 9. Putting yourself across romantically -- 10. Putting yourself across to clients and customers --11. Putting yourself across in difficult situations -- 12. How to say it on your web site -- Appendices
