""Contents""; ""INTRODUCTION""; ""SECTION I IT MANAGEMENT""; ""1 Strategic Planning: Business and Technology Issues""; ""2 The Corporate Information and Communications Hierarchy: Technological Management in Modern Enterprises""; ""3 Developing People Skills: A New I/T Priority""; ""4 Professional Consulting: The Analysis Methodology""; ""5 Pricing Methods Across Linked Networks""; ""6 Enterprise Modeling for Strategic Support""; ""SECTION II DATA CENTER MANAGEMENT""; ""7 Reverting to Centralized Data Center Management""; ""8 Acquiring and Using a UPS System""
""9 Providing Quality Information Services to the Customer""""10 Evaluating a Job Scheduler in the Open Systems Arena""; ""11 Help Desk Technology""; ""12 Call Center Computer Telephony Integration: A Case Study""; ""SECTION III APPLICATION INFRASTRUCTURE AND OPERATIONS""; ""13 Maintaining Data in Mainframe and Network Environments""; ""14 Managing Data Storage and Distribution""; ""15 The Data Center Manager�s Guide to Networked Imaging Systems""; ""16 Collaborative Applications""; ""17 Supporting Legacy Systems""; ""18 Client/Server Architecture and Implementation""
""SECTION IV ENTERPRISE NETWORK MANAGEMENT""""19 TCP/IP Network Management: A Case Study""; ""20 Trends in Data Communications Services""; ""21 The Emerging Advantage of xDSL Technology""; ""22 LAN Printing Techniques""; ""23 Preparing for Cable Modems""; ""24 LAN-WAN Interconnection Requirements and Implementation Considerations""; ""25 Enterprise Deployment: Building an IP PBX Telephony Network""; ""SECTION V DESKTOP COMPUTING""; ""26 A Quick Overview of LINUX""; ""27 Evaluating the Performance of NT-Based Systems""; ""28 Configuring TCP/IP on a Windows NT Workstation""
""29 More Productive User Interfaces""""30 Creating GUIs Users Can Use: Usability Analysis""; ""31 Building GUIs Users Can Use: Usability Development""; ""SECTION VI EQUIPMENT ASSET MANAGEMENT""; ""32 Reducing the Cost of PC Connectivity""; ""33 Evaluating Equipment: A Methodology for Success""; ""34 Understanding the Desktop Management Interface""; ""35 Managing the IT Procurement Process""; ""36 An IT Asset Management Toolkit""; ""37 How to Do Better Deals in Leasing""; ""SECTION VII CUSTOMER SUPPORT OPERATIONS""; ""38 Managing the User Interface""; ""39 Managing End-User Development""
""40 Helping Users Help Themselves""""41 The Consultative Approach to Client Support""; ""42 End-User Computing Control Guidelines""; ""43 Reviewing End-User Applications""; ""SECTION VIII QUALITY CONTROL AND COMPUTER SECURITY""; ""44 The Basics of Computer System and Data Network Security""; ""45 Achieving Quality in Data Center Operations""; ""46 Evaluating Platform Reliability and Measuring Its Dollar Value""; ""47 Understanding the Virus Threat""; ""48 E-Mail Security and Privacy""; ""49 Internet Security and Firewall Policies""; ""50 Improving Quality with Software Metrics""
