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Book Cover
Author Chen, Basil K. C., author

Title Crafting organizational culture : getting the boss to work for you / Basil K.C. Chen, Michael R. Manning
Published London : SAGE Publications Ltd, 2017
Online access available from:
Sage Business Cases    View Resource Record  


Description 1 online resource : illustrations
Series SAGE Knowledge. Cases
SAGE Knowledge. Cases
Summary This case study explores the organizational culture of a privately held company, Service Express, Inc. (SEI), headquartered in Grand Rapids, Michigan, USA, providing customers with onsite data maintenance service for mission-critical servers. As of January 2013, it had 250 employees located in 24 regional offices in the Midwest and Southeast, generating revenues of around $50 million. SEIs vision is to help its employees achieve their personal, professional and financial goals. The company takes the position that culture drives performance; in particular, the case details how SEI crafts its culture for a superior organizational performance; it explores various aspects (e.g., service-centric focus, servant leadership) that drive this organizations culture. It draws readers attention to the notion that organizational performance (including profit) is a lagging indicator, while organizational culture is the leading indicator of organizational success
Notes Originally published: Chen, B. K. C., & Manning, M. R. (2015). Crafting organizational culture: Getting the boss to work for you South Asian Journal of Business and Management Cases. 4(2), 262273. DOI:
Bibliography Includes bibliographical references and index
Notes Description based on XML content
Subject Service Express, Inc. -- Case studies
Client/server computing -- United States -- Management -- Case studies.
Database security -- United States -- Case studies.
Database management -- United States -- Case studies.
Data structures (Computer science) -- United States -- Case studies.
Genre/Form Case studies.
Form Electronic book
Author Manning, Michael R., author
ISBN 9789386042095 (ebook)